Do you use any sort of conversation form on your current website? If not I suggest looking into it. To be able to maintain it might take a little more time and effort but you will be able to stay up to date with all your customers needs and wants regarding your business.

On a SEO (search engine optimization) stand point you will be able to constantly have new content added to your website and Google loves "new content".

There are so many different form providers so make sure you use one that will be picked up by Google effectively.